Frequently Asked Questions
How far in advance should I order?
Orders must placed a minimum of 2 days in advance.
Customers who require a high level of customisation for their gift or want to share their thoughts regarding the gift they want to give that special person, usually contact me 2 weeks in advance.
How to Order?
Create an account on the website and select the gift you want to purchase. On the product page select a delivery date and enter a gift message. Add your gift to the cart and proceed to checkout. Add your billing and delivery information and select your preferred payment method. We currently accept cash paid in advance, First Caribbean Bank Transfer and over the phone credit card payment.
What happens if you deliver a gift and the recipient isn't there to collect?
Gift recipients are normally contacted to arrange a delivery time but some some gift senders request the delivery is a surprise. If an attempt is made to deliver a gift to a business or organisation and your recipient isn't there, the gift will be left with the reception or someone in their department. For a residential delivery If no one is home when we attempt to deliver to your recipient's home we will leave a calling card at the residence and you will also receive a call/email confirming that we were unable to deliver. We will contact your recipient to arrange collection of the gift
For hospital delivery please include the recipient's ward number and ensure that the recipient is not scheduled for discharge within the window of delivery. For patients in critical care, receipt of fruit baskets may not be allowed, therefore telephone the hospital to inquire about their policies before ordering.
What days do you deliver?
Gift deliveries are done Monday- Friday between 10am and 3pm.
What if I'm not satisfied with my purchase?
If you or your recipient are not satisfied with the quality of a gift please contact me immediately. Email your concerns to firstname.lastname@example.org, within 3 days of receiving the gift and include your order/receipt number. Where possible please submit a digital photo supporting your complaint. I will work with you to resolve the matter and provide an exchange or refund.